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Update 3 September – COVID-19 Preparedness

There has been significant media coverage and political debate over the outbreaks in residential aged care and whether aged care providers are adequately prepared.

The Uniting AgeWell Board and Executive made a decision very early in the pandemic to invest heavily in our infection management and control protocols, in additional staffing and training, and in technology to keep the people in our care safe and connected with family and friends. We have taken an uncompromising approach to resident health, safety and wellbeing and have invested well over and above the funding allocation received from Government to ensure this outcome. We will continue to do whatever is needed to keep everyone safe.

Click here to read the full message from CEO Andrew Kinnersly.


In line with the current situation in Tasmania and State Government directives, Uniting AgeWell’s visitor access guidelines enable visits to take place on weekdays and Saturdays, with increased visiting hours and visit duration extended to 90 minutes. Children 16 years of age and under can visit, and must be accompanied by an adult family member, noting they are counted as one of the two visitors permitted per visit and like all visitors, must have evidence of a current flu vaccination unless they are under six months of age. Visits will continue to be pre-arranged with strict visitation guidelines, screening requirements and ongoing precautionary measures in place to ensure everyone’s safety.

Aged care residents in Tasmania are able to leave the facility for the day to visit with family and friends.

Please refer to the Visitor Guidelines – Tasmania which have been in effect since 25 June 2020 for details.

Uniting AgeWell's visiting guidelines are consistent with the Industry Code for Visiting Residential Aged Care Homes during COVID-19.

Uniting AgeWell will:

  • tailor visiting to each resident and their family, whilst also adhering to critical precautions to ensure everyone’s safety;
  • continue to closely monitor the pandemic and regularly review the visiting arrangements and associated risks; and
  • keep you updated with any changes.

To arrange a visit, please contact your Residential Services Manager.

Please note:

If there is a localised COVID-19 outbreak, visitor arrangements for facilities in that local area will be reviewed.

All visitors must have a current influenza (flu) vaccination as required by the Australian Government and provide evidence of their immunisation before they can enter the facility.