On 19 December 2022, the Australian Government released its new Star Rating system for residential care, as a step towards increasing transparency and helping older people to make informed choices about their services. Uniting AgeWell is fully supportive of the need to provide people with the information they need to achieve this outcome.
Residential aged care homes receive an overall Star Rating, from one to five, measured against for sub-categories: Compliance, Resident’s Experience, Staffing, and Quality Measures. Results of each of the four measures are weighted to arrive at an overall star rating.
On average Uniting AgeWell residential care facilities received a four star rating, with all facilities achieving either a four or three star rating in the first published round of data.
As with any new system, we are working with the Government to understand how the data and weightings work and ensuring the published data is accurate. We are in the process of reporting some changes that need to be made and will continue to work with the aged care peak bodies and Government to ensure that the Star Rating system continues to improve.
Rest assured, Uniting AgeWell remains absolutely committed to delivering high quality, safe services with respect and kindness. We will continue to focus on our service performance to ensure high levels of customer service and satisfaction are consistently achieved across our 20 residential care facilities.
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